Scheduling & Dispatch
Customers book an arrival window online; Norwon finds a specialist who covers their address and is genuinely free, and builds a day that respects travel and finish time.
Book the right person, in the right place, at a time that actually works.
Field scheduling breaks in two places: you book someone who doesn't cover the area, or you stack a day so tight the last visit runs into the night. Norwon closes both gaps with map-based coverage and finish-time-aware slotting, so every booking lands with someone who can actually be there.
- Map-drawn coverage, not postal guesses. Draw service areas as polygons on a real map; each specialist draws their own zone, clipped to yours.
- Balanced, conflict-free dispatch. When zones overlap, the least-loaded specialist wins — and a shared calendar makes cross-team double-booking impossible.
- Finish-time-aware slots. Start time, duration, travel and buffers all have to fit before a specialist's desired finish before a slot is ever offered.
- Online self-booking. A public booking link lets customers pick their own arrival window, with a minimum-notice rule you set.
- Time-zone correct, coast to coast. Appointments are anchored to the customer's local time zone automatically.
Built to fit the real visit
Draw your coverage
Map out where your team works as polygons. Specialists draw their own zones inside yours — no spreadsheets of postal codes to maintain.
Customer picks a window
From a booking link or an assignment, Norwon geocodes the address, finds eligible specialists, and shows only real, bookable slots.
The day stays sane
Travel time, existing appointments and complexity buffers are checked so a booked day finishes when it's supposed to.
Unconfirmed? It escalates
A confirmation SLA nudges the specialist, then your office, then us — so a quiet 'maybe' never becomes a missed visit.
No coverage? You'll know
If an address falls outside every zone, the booking page captures the lead and routes a coverage request to your team instead of silently showing nothing.
Frequently asked questions
How does Norwon decide which specialist gets a booking?
Eligibility is a member of the right team, assigned to a zone that covers the address, and free across every team they work with. When more than one qualifies, Norwon balances the load and rotates fairly.
Can customers book themselves?
Yes. A public booking link offers real, coverage-checked slots with a minimum-notice window you control. You can also assign visits manually.
Does it handle different time zones?
Yes — appointments are anchored to the customer's province time zone, so reminders and arrival windows are always correct locally.
Can we set working hours and days off?
Yes — each specialist's working hours, days off and existing appointments feed the slot engine, so customers only ever see times someone can actually work.
See scheduling & dispatch in action
Book a demo and we'll show it on your own workflow.