Tracking & Analytics
Norwon tracks the metrics that matter in field work: confirmation SLAs, on-site time, no-shows, completion deadlines and post-visit ratings.
See where time goes — and where it leaks.
You can't fix what you can't see. Norwon instruments the whole visit lifecycle so you know how long jobs take, where confirmations stall and how customers felt — without anyone keeping a spreadsheet.
- Confirmation SLAs & escalation. Track whether specialists confirm on time, with automatic escalation when they don't.
- On-site time. A clock starts at check-in and stops at completion — total time on site, measured, not guessed.
- No-show & cancellation measurement. See frequency, notice and lost time so you can act on patterns.
- Completion deadlines & extensions. Every visit has a due time; extensions are requested and approved on the record.
- Post-visit surveys & ratings. Customers rate the visit; performance rolls up for your team.
Built to fit the real visit
It measures as it goes
Check-in, completion, confirmations and signatures are all timestamped automatically.
Patterns surface
No-shows, overruns and slow confirmations become visible instead of anecdotal.
You act on it
Tighten coverage, rebalance load, or follow up where ratings dip.
Frequently asked questions
What exactly is tracked on site?
A visit clock runs from check-in to completion, so total on-site time is captured for every job without manual timing.
How are no-shows handled?
They're measured — frequency, notice given and lost time — so you can see and address patterns.
Can we export the data to our own reporting?
Yes. Metrics and visit records can be pulled through the API or pushed to your systems, so you can report on them alongside the rest of your business.
See tracking & analytics in action
Book a demo and we'll show it on your own workflow.