Frequently asked questions

Norwon is a Canadian services company and software platform for running on-site visits and field assessments — booking, dispatch, on-site capture, AI analysis, branded reports and e-signature. We help design and run the workflow, and the platform powers it.

Any business that sends people to a customer's location: solar and HVAC, roofing, home services and renovation, inspections, surveying, energy auditors, utilities and telecom.

No. Norwon is general field-visit software and services. Solar is one of the industries it fits especially well, but the platform isn't industry-locked.

Across Canada — every province and territory. Scheduling, reminders and reporting are province- and time-zone aware.

A CRM tracks deals; Norwon runs the on-site visit itself — coverage-aware booking, structured capture, branded reports and e-signature — as one record from booked to signed. It connects to your CRM rather than replacing it.

Yes. Norwon is built for Canadian field operations, with province- and time-zone-aware scheduling, bilingual customer messaging and coverage in every province and territory.

Your team, in a visual editor — no developers. Changes publish as versions, and visits already underway stay on the version they began with.

From the photos your specialist already takes, it returns structured reads on roof condition, electrical panels and structural framing — a head start for a human reviewer, who always makes the final call.

Yes. The booking page, reminders and the signed report all carry your logo, colours and sender — that's what your customers see.

Yes — capture is a mobile-first web app that runs on the phones and tablets your specialists already carry, with no app-store install.

Yes. The platform supports multiple teams, each with its own forms, branding and reports, kept cleanly separate.

Yes. A public booking link offers real, coverage-checked slots with a minimum-notice window you control. You can also assign visits manually.

With adaptive email and SMS reminders, a confirmation SLA that escalates automatically, and measurement of frequency, notice and lost time so you can act on patterns.

Yes — appointments are anchored to the customer's province time zone, so arrival windows and reminders are always correct locally.

Instead of showing nothing, the booking page captures the lead and routes a coverage request to your team, so you never silently lose an enquiry.

Yes — reschedule and cancel links can be built into the branded confirmation and reminders, and any change re-checks coverage and the day's capacity automatically.

Signatures run through DocuSign, a standard for legally binding e-signature, with signer, date and name fields pre-placed — and many visits are signed on site.

The API is CRM-agnostic. We work with Salesforce, Zoho CRM, Pipedrive and more, connect Google, DocuSign and Twilio, push solar assessments into design tools like Aurora, and support custom connections our team builds.

Yes — a simple, authenticated REST API creates visits from your CRM, returns booking links, fires lifecycle webhooks and syncs results back. See the developers page.

CRMs (Salesforce, Zoho CRM, Pipedrive and more), e-signature, email and SMS, accounting, storage, scheduling and automation tools — plus custom connections our team builds for anything else with an API.

Yes. On-site e-signature through DocuSign is a core flow, and many visits are signed before the specialist leaves.

Implementation and setup, integrations and automation, custom tooling, and managed field operations — including trained specialists across Canada. We're a services company first.

Pricing is scoped to your team, coverage and how much of the operation you'd like us to run, so we quote per operation rather than per seat. Every plan includes hands-on setup.

Yes. Norwon delivers residential and commercial energy audits across Canada as a managed service, and powers energy-assessment teams with the same platform.

Yes — through managed field operations we can coordinate dispatch and supply trained assessment specialists across Canada, so you can scale coverage without building a field team from scratch.

Most teams go live within a few weeks; we scope the timeline up front based on your forms, branding and integrations.

Norwon is multi-tenant by design, with strict data isolation enforced at the data layer — not just hidden in the interface — so teams never see each other's visits.

Yes. Submissions lock and the visit lifecycle is timestamped, giving you a defensible record for every assessment.

Yes — fine-grained, role-based permissions for office, field and admin are enforced on every action, so people see exactly what they should.

E-signature runs through DocuSign, and completed documents are hashed and stored against the assessment with the signing time recorded authoritatively.

We do. Norwon is a services company first: we map your real process, build your coverage, forms, branding and messaging, connect your tools, and run a live test visit before you go live.

No. We handle the build and bring your team in to learn the parts they'll own day to day — capturing on site, reviewing and signing in the office.

Yes. Most teams start with a core booked-to-signed workflow and add AI analysis, integrations and managed operations over time.

A walkthrough of how your visits run today, your branding, and access to connect your CRM — we take it from there.