Customer Success Manager
Be the trusted partner for a portfolio of clients — keeping them successful long after launch, surfacing opportunities, and championing their needs inside Norwon. You measure your success by theirs, and you'll have real influence over the roadmap.
What you'll do
- Own client relationships post-launch
- Drive adoption, retention and expansion
- Surface product feedback and advocate internally
- Help clients get more from the platform over time
What we're looking for
- Account management or customer success experience
- Empathetic, proactive communicator
- Comfort with SaaS and operations
- Bilingual is an asset
The impact you'll have
You own the relationships that keep the business growing. When clients win, they stay — and they tell others.
Why you'll like working here
Remote-first, Canada-wide
Work from anywhere in Canada, with a team spread across every province.
Real ownership
A small, growing team means your work ships and matters from day one.
Room to grow
As we scale, early team members grow into bigger roles.
Work that matters
Help bring modern field work and energy assessments to homes and businesses across the country.
A services company with a platform
Norwon runs on-site visits end to end for field teams across Canada. We're remote-friendly, growing, and building something people rely on every day.